Lead multilingual pods resolving escalations around bookings and reporting UX.
What you will do
- Coach associates using QA rubrics mirrored across outsourced pods.
- Partner with CRM admins refining macros grounded in regulatory disclaimers.
- Produce weekly narratives tying VOC insights into backlog grooming.
What we look for
- 4+ years scaling omnichannel healthcare contact centres.
- Fluent Hindi plus English business writing.
- Experience with Zendesk or Freshdesk automation primitives.